As a Renewal Specialist, you'll play a vital role in driving customer retention and growth by owning the renewal process. You will ensure a seamless experience for customers and achieve timely, successful renewals, enhancing the Account Management team's capacity and contributing to a 95% customer retention rate.
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Lead the performance, scalability, and operational effectiveness of our Long-Tail Management team across multiple markets. You’ll play a critical part in managing a centralized, remote team responsible for engaging and growing our long-tail vendor base. You’ll be responsible for developing processes, driving growth KPIs, setting SOPs, and scaling the team’s capabilities as we expand into new geographies.